Training Coordinator

Backoffice
Hà Nội
2024-07-31
Negotiation
Experienced
Application ends: 31 Tháng Bảy, 2024

Job Description

Internal coordination
• Facilitate meetings with Academy and other external team to align strategies for all stakeholders
• Closely check up and monitor students and tutor/mentor performance to ensure measurable outcomes
• Share student/moderator’s feedback with wider team when applicable and proactively and preemptively align on action needed for issue resolution
• Conduct service team’s internal discussions/ alignment meetings on students’ progress to make sure everyone is on the same page and working as an effective team
Operations and ongoing improvement
• Stay up to date with and contribute to knowledge base & learning materials
• Identify and highlight opportunities for service improvement
• Stay up-to-date with standardized testing schedules and registrations to advise relevant stakeholders and support students as required
• Maintain thorough documentation and training for standard operating procedures
Learning system management
• Generate ideas for learning activities & materials
• Support to build & organize content (slides, videos, etc)
• Coordinate with production team to deliver videos/ slides for learning & communication purposes
• Manage Learning Management System


Requirements

• At least 2 years of equivalent experience
• Understanding and experience with reporting activities, issues and requirements in a global organisation
• Excellent communication and organizational abilities
• Adaptability to learn new systems and processes quickly
• Meticulous attention to detail
• Proficient in Excel & Slides tools
• Ability to manage multiple stakeholders and workflows simultaneously
• Advanced interpersonal skills to problem solve in high-pressure situations
• A high appetite for personal development and hard work – the role will feature intense mentorship and collaboration, in a fast-paced and high-expectations environment
Advantageous:
• Prior relevant knowledge and experience in education/ mentoring/ coaching/ youth development
• Knowledge of college admissions and international education systems


Benefits

● Attractive salary package
● Salary review twice a year
● Flexible working hour (Monday to Friday, between 7.30 am – 7.30 pm on staff’s preference)
● Premium health care up to $3,000/year
● Working in professional English environment
● Annual company trip inside or outside Vietnam
● Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
● Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.

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