Program Manager

● Project Management: Oversee the end-to-end delivery of multiple projects, ensuring they are completed on time, within budget, and meet quality standards. This includes project planning, resource allocation, risk management, and status reporting

● Client Engagement: Maintain strong client relationships, serving as the primary point of contact for project-related matters. Address client expectations, gather requirements, and ensure high satisfaction throughout the project lifecycle

● Team Leadership: Lead and mentor a team of developers, designers, and testers. Encourage a collaborative environment, resolve conflicts, and support career development for team members

● Process Improvement: Identify areas for process improvement in delivery practices. Implement and monitor best practices to optimize efficiency, enhance quality, and ensure continuous delivery

● Stakeholder Management: Work closely with internal and external stakeholders, including clients, third-party vendors, and internal teams, to align project goals and deliverables

● Quality Assurance: Ensure that all projects adhere to the company's quality standards. Implement quality checks at every stage of the project and conduct post-project evaluations to capture lessons learned

● Budget Management: Manage project budgets, control costs, and provide regular financial updates. Work towards improving project profitability without compromising quality

● Risk Management: Identify potential project risks, establish mitigation plans, and proactively address issues to minimize disruptions to delivery.

● Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field

● Minimum 7 years of experience in project management or delivery roles in IT/digital projects, with at least 3 years in a leadership position. Ability to manage teams on a day-to-day basis with minimum 50 people

● Ability to assess and manage risks at a project/organizational level

● Strong understanding of project management principals. Familiarity with Agile and Scrum methodologies

● Excellent written and verbal communication skills in English, with the ability to present complex ideas clearly to clients and stakeholders

● Proven ability to manage and lead cross-functional teams. Experience in mentoring team members and fostering a culture of continuous improvement

● Strong analytical and problem-solving skills. Ability to handle complex situations and make decisions under pressure

● Experience in client-facing roles with a focus on delivering value and maintaining high client satisfaction

● Demonstrated success in implementing process improvements and driving efficiency within delivery teams

● Competitive salary package with performance bonuses.

● Salary reviews twice a year

● Flexible working hour (between 7:30am – 7:30pm on staff’s preference)

● Premium health care

● Working in One of the largest Ecommerce Agencies in South East Asia – Professional English environment

● Free English, Japanese and professional training packages

● Firm’s Certified Qualifications Sponsorship for career development

● Annual company trip inside or outside Vietnam

● Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.

● Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.