Head of Revenue Operations

This is a revenue operations leadership role responsible for building and managing the operating system behind SmartOSC’s revenue engine. You will own pipeline governance, forecast accuracy, CRM discipline, reporting, and revenue processes, ensuring leadership has a reliable view of business performance and strategic opportunities.

– Design and run the operating cadence for strategic accounts, including weekly pipeline reviews, monthly forecast calls, and quarterly business reviews.

– Surface critical opportunities, risks, and actions that require leadership attention.

– Ensure commitments made during reviews are tracked and executed.

– Drive accountability and consistency across revenue teams.

– Own pipeline reporting and revenue forecasting as the single source of truth for leadership.

– Improve forecast accuracy through strong CRM governance and sales discipline.

– Define data standards and ensure pipeline information remains current, reliable, and actionable.

– Provide clear visibility into pipeline performance, risks, and opportunities.

– Build and optimize scalable revenue processes, including opportunity management, qualification, deal reviews, forecasting, and handoffs.

– Standardize operating procedures, reporting frameworks, and best practices across teams.

– Identify bottlenecks in the revenue process and drive continuous improvement through automation and AI-enabled efficiencies.

– Act as a trusted operational partner to the CEO on strategic pipeline management and revenue planning.

– Partner closely with Sales, Delivery, Finance, Marketing, and Business Leaders to improve alignment and execution.

– Support leadership decision-making through data, insights, and operational rigor.

– 5+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related functions.

– Strong experience in forecasting, pipeline management, CRM systems, and revenue reporting.

– Proven ability to improve forecast accuracy, pipeline visibility, and operational discipline.

– Strong analytical skills with the ability to turn data into actionable business insights.

– Excellent stakeholder management skills, with the ability to influence senior leaders and drive accountability.

– Experience in technology services or other B2B revenue environments is preferred.

– Familiarity with CRM and analytics tools to improve forecasting, reporting, and operational efficiency.

– Strong AI mindset with a practical approach to leveraging AI for operational efficiency, automation, and decision-making.

– Professional English communication skills.

At SmartOSC, we offer the best to your values:

– Attractive salary package

– Salary review twice a year

– Flexible working hours (between 7:30am – 7:30pm on staff’s preference)

– Premium health care

– Working in one of the largest digital transformation agencies in Asia – Professional English environment

– Firm’s Certified Qualifications Sponsorship for career development

– Annual company trip inside or outside Vietnam

– Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.

– Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc

Note: By submitting your resume for this position, you acknowledge that you consent to sharing your personal data with the company for storage and utilization purposes in accordance with legal regulations for recruitment.