Delivery Manager

Role Overview: We are seeking an experienced Delivery Manager to join our dynamic team at SmartOSC, a leading digital agency specializing in delivering innovative solutions for our clients. The ideal candidate will play a pivotal role in managing the end-to-end delivery process while being accountable for the P&L (Profit and Loss) of the division. This is an opportunity to lead high-impact projects, optimize processes, and drive growth within a fast-paced, creative environment.

Own and manage the division’s financial performance, ensuring profitability and sustainable growth.

Monitor budgets, forecasts, and expenses to achieve financial targets and drive efficiency.

Project Delivery Leadership:

Oversee the planning, execution, and delivery of multiple digital projects, ensuring they are on time, within scope, and budget.

Act as the primary escalation point for project risks and issues, providing strategic resolutions.

Lead and inspire cross-functional teams, including project managers, developers, designers, and strategists, fostering a culture of collaboration and excellence.

Recruit, mentor, and develop team members to maximize their potential and performance.

Efficiently allocate and manage resources across projects to ensure optimal utilization and delivery success.

Identify resource gaps and collaborate with leadership to address hiring or upskilling needs.

Build and maintain strong client relationships, ensuring satisfaction and alignment with their business objectives.

Actively participate in client meetings to provide updates, insights, and recommendations.

Continuously refine and implement delivery processes, tools, and methodologies to enhance productivity and quality.

Drive innovation and best practices to maintain a competitive edge in the market.

– Bachelor’s degree in Computer Science, Software Engineering, or a related field.

– 15+ years of experience in enterprise architecture, including at least 8 years within the banking sector.

– Proven ability to consult and communicate effectively with C-level stakeholders in large organizations.

– Deep understanding of banking operations, including digital transformation, core banking systems, payments, and loan management.

– Exceptional communication, presentation, and interpersonal skills tailored to executive audiences.

– Strong proficiency in designing and developing scalable banking or finance systems.

– Have professionally worked with Enterprise Integration Patterns and Frameworks;

– Have created solutions for financial services (especially banking);

– Proficiency in designing solutions using cloud platforms (e.g., AWS, Azure)

– Experience with Backbase, Thought Machine is a huge advantage

– Ability to identify and frame issues that can be addressed with AI solutions, Skilled in presenting and explaining complex AI concepts to non-experts

– Attractive salary package: up to $1700

– Salary review twice a year

– Flexible working hour

– Premium health care

– Working in One of the largest digital transformation agencies – A professional English environment

– Free English, Japanese, and professional training packages

– Firm’s Certified Qualifications Sponsorship for career development

– Annual company trip inside or outside Vietnam

– Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.

– Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.