Role Overview: The Head of Business Analyst – Banking acts as a banking domain expert and strategic advisor for clients in their digital transformation journey. This role requires not only strong analytical skills but also a deep understanding of banking products, operations, and digital channels to guide clients in defining the right business solutions.

You will lead the BA team and work closely with Solution Architects, Delivery Directors, and client stakeholders to ensure that proposed solutions are practical, compliant, and aligned with banking best practices.

– Serve as a subject-matter expert (SME) on digital banking business processes, core banking business processes,…

– Advise clients on banking operations and transformation strategies, providing recommendations on process optimisation, product design, and digital adoption.

– Lead and mentor the Business Analyst team to ensure requirements and business specifications are clearly defined and aligned with client goals.

– Collaborate with Technical and Delivery teams to validate that proposed solutions are feasible, compliant, and support business objectives.

– Conduct business consulting workshops with client stakeholders to understand pain points, map current processes, and design target-state models.

– Translate business needs into functional specifications, user stories, and workflows, ensuring traceability and clarity throughout the delivery lifecycle.

– Support pre-sales and discovery phases, contributing domain expertise to solution proposals, RFP responses, and demonstrations.

– Stay up to date with banking industry trends, regulatory changes, and fintech innovations to proactively advise clients and enhance SmartOSC’s offerings.

– Ensure that all solutions comply with banking standards, security policies, and local regulatory frameworks.

– Promote a consulting-driven mindset within the BA team, ensuring that analysis and documentation go hand-in-hand with strategic business insight.

– Bachelor’s or Master’s degree in Finance, Banking, Business Administration, or Information Systems.

– 10+ years of experience as a Business Analyst or Consultant in the banking or financial services sector, including at least 5 years in a lead or advisory role.

– Deep understanding of banking operations, especially in areas such as core banking, digital channels, lending, payments, and customer onboarding.

– Proven experience in advising or consulting with banks or financial institutions on digital transformation initiatives.

– Strong communication, stakeholder management, and presentation skills, capable of engaging effectively with C-level and business leaders.

– Familiarity with Agile/Scrum delivery environments and modern digital banking platforms.

– Strong analytical and problem-solving skills with attention to both detail and strategic impact.

– Professional certifications such as CBAP, PMI-PBA, or equivalent are a plus.

At SmartOSC, we offer the best to your values

– Attractive salary package: base salary up to USD 8,000

– Salary review twice a year

– Flexible working hour

– Premium health care

– Working in One of the largest digital transformation agencies – A professional English environment

– Free English, Japanese, and professional training packages

– Firm’s Certified Qualifications Sponsorship for career development

– Annual company trip inside or outside Vietnam

– Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.

– Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.