Customer Success Executive

Job Description

●      Supporting
Account Manager(s) in many sales activities

●      Attending
project meetings with clients, acting as the liaison between clients and
project teams

●      Monitoring
the progress of assigned projects and providing updates to relevant
stakeholders

●      Participating
in RFP, RFI, RFQ response process when required

●      Creating
reports, invoices, contracts, and other documents for Account Management team

●      Planning
meetings and organizing project logistics

●      Preparing
presentation materials for internal and external meetings.

Requirements

Essential:

●      Lifelong learning attitude, hard-working and
self-accountable

●      Proven ability to work under high pressure

●      Fluent in
both spoken and written English (Advanced level)

●      Strong organizational and time management
skills

●      Excellent communication and interpersonal
abilities

●      Attention to detail and a commitment to
delivering high-quality results

Desirable
(Good to have):

●      A good
understanding of any project management software/tools

●      Experience
working in cross-culture, international environments

●       Bachelor’s degree or equivalent years of
experience in a related position

●       Background in the IT industry is preferred

Benefits

●      Attractive
salary package

●      A very dynamic
cross-cultural working environment in IT industry

●      Working
directly or indirectly with colleagues and clients that are based in Australia

●      Ongoing
professional development and training opportunities

●      Training on
problem solving and critical thinking skills

●       Performance review twice a year

●       Premium health care