Account Director (Korea)

Location: Yeongdeungpo-gu, Seoul, South Korea

We are seeking a highly motivated and experienced Strategic Account Manager to join our dynamic team at SmartOSC Korea. As a Strategic Account Manager, you will play a pivotal role in driving growth and success for our clients. If you have a passion for building strong client relationships, a strategic mindset, and a proven track record in delivering exceptional results, we want to hear from you.

● Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders on the client side (Project team procurement, Management, etc..). Serve as the primary point of contact and advocate for client needs within the agency.

● Commercial Engagement: Handle the commercial processes to finalize the Contracts, Work Orders, Sign-Off, Payments, etc.. to deliver the assigned revenue target of the assigned key account.

● Performance Analysis: Collaborate with the Delivery Team to monitor and analyze key performance metrics for assigned clients. Provide data-driven insights and recommendations to optimize their ecommerce strategies and drive growth.

● Upselling and Expansion: Identify opportunities to upsell additional services or features to clients based on their evolving needs and industry trends. Drive account expansion and revenue growth.

● Issue Resolution: Act as a problem solver by addressing client concerns and resolving issues in a timely manner. Maintain a proactive approach to prevent potential challenges.

● Communication: Communicate effectively with clients, team members, and management. Provide regular updates on account progress, project statuses, and performance metrics.

● Proven account management experience (03+ years) in Digital agencies, with a broad understanding of the IT system development.

● A deep understanding of the Korean IT market landscape, including market trends, consumer behavior, and competitive dynamics

● A high level of professionalism, supported by strong communication and negotiation skills

● Proven ability to build Champions and remain client’s satisfaction

● Proven ability to manage multiple accounts while paying strict attention to detail

● Hard-working and self-accountable

● Fluency in both Korean and English is required.

At SmartOSC, we offer the best to your values

● Attractive salary package

● Flexible working hours & location

● Domestic & international travel

● Performance review twice a year

● Company vacation trips

● Management training packages