Senior Customer Success Executive (ConnectPOS)

We are looking for a highly motivated and commercially driven Senior Customer Success Executive to accelerate ConnectPOS’s business growth while building long-term customer relationships.

This role combines business development, strategic account management, customer success, and revenue ownership. You will be responsible for acquiring new customers, growing existing accounts, driving renewals, and identifying expansion opportunities while acting as a trusted advisor to merchants.

This position is also part of our leadership pipeline. High-performing candidates will have the opportunity to mentor junior team members and progress into a Customer Success Team Lead role, taking ownership of team development and sales performance.

– Drive new business opportunities through inbound leads, outbound prospecting, referrals, and partner channels.

– Conduct solution discovery sessions, product demonstrations, and commercial negotiations.

– Own the full sales cycle from qualification to contract closure.

– Build and maintain a healthy sales pipeline with accurate forecasting.

– Consistently achieve monthly and quarterly sales targets.

– Manage strategic customer accounts and build trusted relationships with key stakeholders.

– Proactively understand customers’ business objectives and recommend solutions that maximize business value.

– Conduct regular business reviews and identify opportunities for account growth.

– Lead contract renewal discussions and execute retention strategies.

– Identify and drive upsell, cross-sell, and expansion opportunities.

– Work closely with Product, Technical Support, and Partnership teams to resolve customer issues and continuously improve the customer experience.

– Coach and mentor Customer Success Executives on sales skills, account management, and customer engagement best practices.

– Share knowledge and contribute to improving sales playbooks, customer success processes, and internal enablement materials.

– Support the development of a high-performing Customer Success team through coaching and knowledge sharing.

– Lead by example by consistently delivering individual sales results while helping the team achieve collective revenue goals.

– Demonstrate leadership capability and readiness to take ownership of team performance as the organization grows.

– 3+ years of experience in B2C Sales, Customer Success, Account Management, Business Development, or SaaS-related roles.

– Proven track record of consistently achieving sales targets and growing customer accounts.

– Strong consultative selling, negotiation, and stakeholder management skills.

– Ability to manage strategic customer relationships while balancing commercial objectives and customer success.

– Experience coaching, mentoring, or leading teammates is a strong advantage.

– Strong ownership, communication, and cross-functional collaboration skills.

– Experience in SaaS, Ecommerce, Retail Technology, POS, Payments, or related industries is highly preferred.

– Professional English communication skills (written and spoken).

KPIs

– New sales revenue

– New customer acquisition

– Renewal revenue

– Upsell & cross-sell revenue

– Customer retention rate

– Customer satisfaction (CSAT/NPS)

– Sales pipeline management and forecast accuracy

– Team coaching and enablement contribution

– Competitive salary plus attractive performance-based commission.

– Uncapped earning potential based on individual and team performance.

– Opportunity to work with global ecommerce and retail businesses.

– Clear career progression to Customer Success Team Lead.

– Leadership development through coaching and people management opportunities.

– Dynamic, collaborative, and international working environment.

– This role is designed as the primary talent pipeline for the Customer Success Team Lead position.

– High-performing candidates who consistently deliver outstanding sales results and demonstrate strong leadership capabilities will have the opportunity to lead the Customer Success team, taking ownership of team coaching, sales execution, operational excellence, and overall team revenue performance.