IT Helpdesk

IT
Hà Nội
2025-12-31
Negotiation
Experienced
Application ends: 31 Tháng Mười Hai, 2025

Job Description

● Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
● Troubleshoot and resolve application issues, maintain and update technical support documentation
● Handle asset management, maintain inventory and liaise with vendors
● Manage IT infrastructure, system monitoring and reports
● Implement and monitor office IT security and antivirus
● Other duties include performing first level troubleshooting and support for scheduled server backups


Requirements

● Diploma or degree in computer sciences, information technology or related discipline
● In-depth knowledge of computer hardware, software, and OS (Windows, Mac OS and Linux/Unix)
● Hands-on experience in Windows server administration and basic knowledge in Linux server administration
● Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
● Strong analytical and troubleshooting skills
● Competent at documenting standard/applications operating procedures
● Good interpersonal and communications skills to interact effectively at all levels
● Ability to learn new things through reading documents, watching webcast…
● Ability to cover after-office hours and weekend support if there are any infrastructure issues
● High-potential fresh graduates with no prior experience are welcome


Benefits

At SmartOSC, we offer the bests to your values:
● Attractive salary package
● Salary review twice a year
● Flexible working hour
● Premium health care
● Working in One of the largest Ecommerce Agencies in South East Asia  – Professional English environment
● Free English, Japanese and professional training packages
● Annual company trip inside or outside Vietnam
● Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
● Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc. 

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