Technical Support Fresher

As a  Technical Support Fresher, you will support the administration and management of digital tools used in marketing, such as Digital Asset Management (DAM), Marketing Resource Management (MRM), and Content Management Systems (CMS). You will work closely with teams to ensure smooth operations and help maintain digital workflows.

– Assist in managing user accounts, permissions, and access for marketing technology platforms.

– Support data organization and workflow processes within digital asset and content management tools.

– Help resolve basic technical issues related to digital marketing tools by coordinating with the team.

– Provide support to teams, agencies, and partners by sharing best practices and assisting in system improvements.

– Maintain and update documentation related to business processes, training materials, and system workflows.

– Assist in setting up new users and organizing training sessions.

– Ensure content and data follow company guidelines and business rules.

– Work with teams to improve the user experience and efficiency of marketing tools.

– Proactively identify and report potential challenges or inefficiencies in workflows.

– Hands-on experience with digital asset management and marketing technology.

– How to support global marketing operations and workflow optimization.

– Exposure to governance, compliance, and best practices in content management.

– Problem-solving and collaboration skills with cross-functional teams.

– This role is ideal for recent graduates or entry-level candidates interested in marketing technology, digital content management, and operations support. If you are eager to learn and grow in a fas

– Final year or fresh graduates in Business Administration, E-commerce, Marketing, or a related field. Can work fulltime

– English (Excellent in speaking and writing)

– Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

– Personal Attributes: Enthusiastic, responsible, eager to learn, and capable of working effectively under pressure.

– Bonus: Knowledge of PowerBI, Tableau, SQL. Ability to speak Chinese is a plus

– Strong communication and interpersonal skills.

– Ability to work independently and as part of a team and strong problem-solving skills.

– Detail-oriented and results-driven.

At SmartOSC, we offer the best to your values

– Clear career paths, training, and mentorship for career growth.

– Monthly allowance up to 6.000.000 VND based on performance.

– Flexible working hour

– Working in One of the largest digital transformation agencies – A professional English environment

– Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.

– Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.