ServiceNow Expert

IT
2024-06-30
Negotiation
Application ends: 30 Tháng Sáu, 2024

Job Description

 

• Lead the Service Now and application development practices in the Corporate Systems team within Enterprise IT.
• Responsible for implementing and managing our IT process management tool including customization & configuration in support of service owners, process managers, and workflow automation requirements.
• Responsible for implementing and managing a continuous improvement process.
• Coordinates with process owners to regularly review and assess current performance levels and develop metrics for process and service delivery improvements.
• Responsible for developing and producing monthly, quarterly, and yearly IT process management key performance indicator (KPI) reports.
• Responsible for developing and maintaining an operational support training course for department staff providing education on the IT processes used by the organization.
• Help develop long-range plans to ensure effective business operations in responding to evolving customer requirements, trends/developments in the industry, and other relevant influences.

Requirements

• 3+ years’ relevant experience in an IT environment, including some experience in    managing staff, and planning and managing business and operational performance.
• Experienced working with ServiceNow products as GRC, ESG, ITSM and Integration with 3rd party tool
• Thorough knowledge and understanding of IT operations and processes with experience in ITIL and other IT service management frameworks.
• Good understanding of Windows and Linux operating systems, web applications, scripting, and interpreted development languages.
• Strong knowledge of best practices related to Service Now and application development, system administration, and documentation.
• Experienced working with ServiceNow products as GRC, ESG, ITSM.
• Ability to communicate effectively both orally and in writing with technical teams and other co-workers, work to schedules, and adapt easily to changing priorities and business needs.
• Experience with annual business and resource planning, resource allocation, and budget management. Excellent customer service, and client management skills.
• Deep understanding of Incident, Problem, Service and Change Management (ITIL Certification/Training is preferred).
• Understanding of business requirements gathering

Benefits

• Attractive salary package, up to 3000$
• Salary review twice a year
• Flexible working hour (between 7:30am – 7:30pm on staff’s preference)
• Premium health care up to $3,000/year
• Working in One of the largest Ecommerce Agencies in South East Asia  – Professional English environment
• Free English, Japanese and professional training packages
• Firm’s Certified Qualifications Sponsorship for career development
• Annual company trip inside or outside Vietnam
• Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
• Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.